Privacy Policy

AGREEMENT

 

By accessing or ordering merchandise via robertsmusic.net, reverieharps.com.au and/or imim.com.au (“Roberts Music”) or any other domains or sub-domains pointing to the listed site, you agree to the terms of our Privacy Policy, as outlined below. 

 

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COOKIES

 

By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run effectively. For more information about cookies, and how to disable cookies, visit https://allaboutcookies.org/

 

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PERSONAL INFORMATION

 

When you engage in certain activities on this site, such as making purchases, signing up to mailing lists or submitting a contact form, you may be asked to provide certain information about yourself such as your name, mailing address, email address, phone number and other personal identifying information. It is completely optional for you to engage in these activities. We use Wix.com to power our online e-commerce store - more information listed here:  https://www.wix.com/about/privacy

 

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USE OF PERSONAL INFORMATION

 

If we request information, your details are used to fulfil your order request or enquiry in the most appropriate manner. Roberts Music may use information that you provide as part of our effort to keep you informed of business updates, special offers, or services. We recognise and appreciate the importance of responsible use of this information. Roberts Music does not provide your information to anybody outside our organisation. 

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AUSTRALIAN SHIPPING

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You can opt for standard or express post within Australia for smaller items. Harps are always delivered via Express Post which includes tracking number and signature on delivery. If orders are processed online with incorrect shipping charge, the difference will be invoiced separately (or refunded). Orders are processed only when payment is received in full. Please refer to the Australia Post website for expected delivery times.

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INTERNATIONAL SHIPPING​

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Price quoted include flat rate on express shipping Internationally (usually arrives within 10 business days from shipment date), with tracking number and insurance, for 1 x harp or harp package (without Australian taxes). For smaller orders (or when ordering more than 1 harp) please select 'Request Shipping Quote' and then the 'Offline Payment' option at checkout. If orders are processed online with incorrect shipping options selected, the difference will be invoiced separately (or refunded). Orders processed when payment is received in full.

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CURRENCY CONVERSIONS

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The website allows customers to gauge the cost conversion for their region but is indicative only. The price will be processed in Australian dollars at checkout and converted at rates officiated by your bank. 

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OFFLINE PAYMENTS​

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• Australian residents who prefer Electronic Funds Transfer can opt for 'Offline Payment' at checkout, however this method takes longer to process. 

• International customers can opt for a personalised quote/invoice via 'Offline Payment' with with exact postage included. 

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Disregard the automated invoice from our website and wait for a personalised quote/invoice with banking details from sales@robertsmusic.net.

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PAYMENT ERRORS​

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If orders are processed online with incorrect price or incorrect shipping options selected, the difference will be invoiced separately (or refunded) as required. Orders processed when payment is received in full.

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WAIT TIMES

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Your individually crafted Reverie Harp will be posted as soon as possible (within 4 weeks). Please allow additional shipping time, from Australia. You will be notified if delays are expected on your order.

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REFUNDS / RETURNS / EXCHANGES

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Any faulty merchandise will of course be replaced. I want my customers to be completely happy. If you have any concerns, queries or regrets please contact me directly at peter@robertsmusic.net or phone (+61) 0413 881 739  to discuss returns or exchanges - I'm sure we can work something out. Thanks so much, Peter.​

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OPTING OUT / UPDATING YOUR DETAILS

 

You have the right to opt out of subscriber mailing lists, access and correct your personal information and privacy preferences at any time. If you do not want the information you provide to Roberts Music to be used in any way please specify your request in writing using contact information below: